Shipping Policy

Last updated: August 9, 2026

At eshopnivo, we want your order to arrive safely and on time. This Shipping Policy explains how we process and deliver orders placed through our store.

Order Processing

Orders are generally processed within 1–3 business days after your order is successfully placed and payment has been confirmed.

Orders are not typically processed or shipped on weekends or holidays. Processing times may be longer during sales, holidays, or periods of unusually high order volume.

Once your order has been shipped, you will receive shipping information or tracking details when available.

Shipping Times

Estimated delivery times depend on your location, the shipping method selected, and the carrier handling your package.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery may take longer due to circumstances outside our control, including:

• Shipping carrier delays

• Weather conditions

• Holidays or high shipping volumes

• Customs processing

• Incorrect or incomplete shipping information

• Other events beyond our reasonable control

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any available free-shipping offers will be subject to the terms stated at the time of the promotion.

Order Tracking

If tracking information is available for your order, it will be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives your package.

If your tracking information has not updated for an extended period, please contact us at ourora564@gmail.com and include your order number.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete shipping address and the package cannot be delivered, additional shipping costs may apply to reship the order.

If you notice an error in your shipping address after placing your order, contact us as soon as possible at ourora564@gmail.com. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Lost, Stolen, or Missing Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier for assistance.

If you still cannot locate your package, contact us at ourora564@gmail.com with your order number and tracking information so we can assist you where possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photos of the damaged product

• Clear photos of the packaging

• A description of the damage

We will review the information and work with you to determine an appropriate resolution.

Wrong or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us within 7 days of delivery.

Please include your order number and, if possible, photos of the package and items received.

We will review the issue and work to resolve it.

International Shipping

If we offer international shipping, delivery times may vary depending on the destination and customs processing.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country or region unless otherwise stated at checkout.

eshopnivo is not responsible for delays caused by customs processing.

Shipping and Returns

Our Refund & Return Policy allows eligible returns to be requested within 30 days of receiving your order.

Unless an item is defective, damaged, or we sent you the wrong product, the customer is responsible for return shipping costs.

Original shipping costs are generally non-refundable unless the item arrived damaged, defective, or we made an error with the order.

For complete information about returns and refunds, please review our Refund & Return Policy.

Changes to This Shipping Policy

We may update or change this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

eshopnivo
35 Mellco Drive
Portage La Prairie, Manitoba, R1N 3Z5
Canada

Email: ourora564@gmail.com